“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it,” said H. James Harrington. In your dental practice, patients receive perio exams to help assess their oral health. If a number is too high, the patient is facing more health risks. When you take your car in for a tune-up, the mechanics measure specific things, such as the tread wear of your tires. Your practice is not any different. Are you measuring the most important numbers on a monthly basis?
Do you know what your true active patient base is? Do you know what percentage of your total practice production is coming from your hygiene department? How about the percentage of treatment presented to your patients that is actually accepted? Or what percentage of patients who came in for a hygiene appointment made their next appointment? Do you know your average production per hour, or how many new patients you had for the month and where they came from?
Why are these numbers so important? Because each number connects to other parts of your business. For example, 75% to 85% of a doctor’s production comes from patients flowing through their hygiene department. While the patient is in the hygiene chair, they receive X-rays and exams that are used to diagnose necessary treatment. Or why is it best practices to try to reappoint the patient’s next hygiene appointment? Because experience tells us that over 80% of patients who reappoint their next hygiene appointment keep that appointment. So this helps us forecast how we are performing in the future based on how we are performing today.
The Dentrix Practice Advisor report is a valuable business management tool that helps you review all of your key performance indicators on a single report. You can also customize the report to compare your actual numbers to your monthly and annual goals. For more information on how to run this report, visit our website.
For a limited time, we are offering a free, 30-minute Dentrix advisor assessment to dentists using Dentrix G4.8, G5 or higher. Click here to take advantage of this offer or for more details.
Peter Drucker said, “You get what you measure.” Let the Dentrix Practice Advisor tool help you measure the key numbers in your practice. To learn more about the Dentrix Profitability Coaching program, which can help you improve the key numbers in your practice by helping you increase efficiencies, enhance patient care and reduce stress while adding to your monthly cash flow, visit www.dentrix.com/profitabilitycoaching.