When Parkhurst & Savage Family and Cosmetic Dentistry in Memphis, TN, made the leap to Dentrix G7 earlier this year, it was their latest in a series of technology upgrades that began with a move from Eaglesoft to Dentrix G5 in 2014.
Stefanie Gardner, Office Manager at Parkhurst & Savage, noted that the office made the move from Eaglesoft to Dentrix because of the need for increased efficiency that came with paperless charts in Dentrix G5 and improved insurance claim processing empowered by digital workflows.
More recently, Stefanie completed the Dentrix Mastery Tracks training, and she realized Dentrix G7 offered much more than the charting and insurance efficiencies. At the top of her list was improving payment distributions.
With the goal of upgrading to Dentrix G7 to take advantage of the newest Dentrix features, the practice carefully planned and implemented their conversion. First, they upgraded seven of their 13 computers to Windows 10. Second, leaving behind their small business server environment, they upgraded their server to Windows Server 2016. Third, before updating Dentrix, they waited a few months to ensure the new network environment was stable. When they were confident it was, they moved onto the fourth step: implementing Dentrix G7 in the practice.
Stefanie said she was concerned Dentrix G7 might be a huge interface shift for their team. Would the change throw off team members? Instead, she was pleased to see that the user interface was similar enough that her colleagues didn’t have major adjustments. In the case of new features, she has observed that team members would mouse over the icons in Dentrix to learn what they do.
Many of the practice’s hopes for the G7 upgrade were quickly realized. It turns out that the payment distribution issue was also impacted by bad data, but, with that corrected, payment distribution is now working for them as hoped. Dr. Parkhurst has loved the new Health History Module and the ready access to patient health information it provides. The team is finding that Dentrix questionnaires are easier than ever, and they like how they populate the medical history data.
Some initial concerns about patient information in the ledger were resolved with some training that Stefanie was able to do. (NOTE: Dentrix offers three training webinars on key new features to help practices move to G7* and a special offer for G7 upgrade training.)
With team members now adjusted to Dentrix G7, Stefanie said her long-held opinion holds true: it is beneficial to stay up-to-date with software upgrades. Plus, the G7 upgrade puts them in the best position as they prepare to tackle their 2019 practice goals: be a more efficient as a practice, improve the patient experience, maximize both the patient’s and staff’s time, and have less holes in the schedule.
*Dentrix G7 Training Webinars